Return Policy

At Oumenggo, we are committed to providing a reliable shopping experience. Products may be returned or exchanged within 7 days from the date of receipt (based on the actual delivery date), provided the following conditions are met:

Eligible for Return or Exchange

1. The product has manufacturing or quality defects.

2. The product was damaged during transportation.

3. The delivered product does not match the item ordered and does not affect secondary resale.

Non-Returnable Conditions

Returns without reason within 7 days do not apply under the following circumstances:

1. Personalized or custom-made products.

2. Products that have been used (electronic products are considered used once powered on).

3. Products or accessories showing wear, damage, or signs of use.

4. Missing or severely damaged outer packaging (excluding normal unpacking), which affects resale value.

5. Products clearly marked as non-returnable at the time of purchase due to their nature.

6. Any other condition where the product is no longer suitable for resale.

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How to Apply for a Return

1. Returns for Personal Reasons

• Contact our after-sales service within 7 days of receipt.

• Items must be unused and suitable for resale.

• Requests will be reviewed within 1–3 business days.

• Return shipping costs are borne by the customer.

2. Returns Due to Quality Issues

• Email service@oumenggo.com within 7 days of receipt.

• Our customer service team will respond within 1–3 business days.

• Return shipping costs will be covered by us.

3. Refund Processing

• Please arrange return shipment with the courier within 7 days of receipt.

• Once the returned item is received and verified, refunds will be processed within 15 business days.

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Important Notes

• Please include your order number, full name, contact phone number, and reason for return when contacting customer service.

• Our 24-hour online customer service is always available to assist you.